Focused on helping customers live better while saving money in stores or online, this Fortune 50 omnichannel retailer serves hundreds of millions of customers across several countries. The U.S.-headquartered enterprise is also a leader in sustainability, philanthropy, and economic opportunity.
With the goal of providing affordable healthcare services to the communities where it operates, the global retailer needed to expand its Digital Marketing expertise to support several initiatives within the health and wellness unit.
In particular, expertise was lacking in developing and executing digital communications strategies to power the growth of this division, as well as a subsequent need to measure the success of implemented strategies.
The Head of the Digital Transformation division sought to onboard high-caliber experts as embedded members of the team who would be agile enough to keep fixed costs lower to weather uncertain economic conditions successfully.
To address critical gaps in the team rapidly and smoothly, they recognized the need to look at alternatives to the inflexible and time-consuming full-time hire approach.
The Head of Digital Transformation decided to adopt a staff augmentation model that would provide ongoing support for the health and wellness marketing transformation. They turned to Graphite’s proven on-demand talent acquisition platform to assemble a team of external subject matter experts who could integrate seamlessly with the internal marcomms organization.
Upon contacting Graphite, the client was matched with an experienced account manager. The account manager explained how Graphite’s platform would seamlessly connect the corporation with a curated shortlist of experienced professionals drawn from its pool of over 10,000 independent experts for each desired role on the team. The experts would offer expertise gained at a range of Fortune 500 and other leading enterprises, including retail, healthcare, and related industries.
Eager to onboard a team that could achieve results within six months, the client and their dedicated Graphite account manager partnered to determine the specifications for each of the four roles. They were:
With the corporation’s needs established, the account manager used Graphite’s AI-driven platform to identify multiple candidates for each role. Next, the account manager filtered the lists and met personally with the most appropriate candidates to determine which independent experts offered the right expertise, pricing, and availability. After creating the curated list of the top two individuals for each role, the account manager presented it to the retailer.
Subsequently, the Head of Digital Strategy and a panel of key corporate stakeholders conducted live virtual interviews with the candidates using Graphite’s in-app messaging and meeting room features.
They selected an independent expert for each role, gaining a combined experience of more than 50 years at respected enterprises such as Humana, Moderna, Amazon, and Impactive.
With the experts chosen, the account manager introduced the Head of Digital Transformation to their dedicated Graphite Customer Success Manager, who facilitated onboarding and managing the four experts. This was completed within days of contacting Graphite.
The independent experts quickly added such significant value that the retailer extended the initial six-month contracts to 18 months. Among other projects, the experts used their competencies in order to:
Throughout the duration of the engagement, the dedicated Graphite account team regularly gathered status updates from the experts and the corporation to ensure that all was proceeding appropriately, milestones were met, and goals were accomplished.
Over the course of the project, the global retailer realized multiple benefits from partnering with Graphite, including:
Seeking to close talent gaps while simultaneously infusing agility, this global retail enterprise onboarded a team of digital communications and marcomm operations experts to help transform customer-facing health and wellness offerings.
With the goal of providing affordable healthcare services to the communities where it operates, the global retailer needed to expand its Digital Marketing expertise to support several initiatives within the health and wellness unit.
In particular, expertise was lacking in developing and executing digital communications strategies to power the growth of this division, as well as a subsequent need to measure the success of implemented strategies
The Head of the Digital Transformation division sought to onboard high-caliber experts as embedded members of the team who would be agile enough to keep fixed costs lower to weather uncertain economic conditions successfully.
To address critical gaps in the team rapidly and smoothly, they recognized the need to look at alternatives to the inflexible and time-consuming full-time hire approach.
The Head of Digital Transformation decided to adopt a staff augmentation model that would provide ongoing support for the health and wellness marketing transformation. They turned to Graphite’s proven on-demand talent acquisition platform to assemble a team of external subject matter experts who could integrate seamlessly with the internal marcomms organization.
Upon contacting Graphite, the client was matched with an experienced account manager. The account manager explained how Graphite’s platform would seamlessly connect the corporation with a curated shortlist of experienced professionals drawn from its pool of over 10,000 independent experts for each desired role on the team. The experts would offer expertise gained at a range of Fortune 500 and other leading enterprises, including retail, healthcare, and related industries.
Eager to onboard a team that could achieve results within six months, the client and their dedicated Graphite account manager partnered to determinze the specifications for each of the four roles. They were:
With the corporation’s needs established, the account manager used Graphite’s AI-driven platform to identify multiple candidates for each role. Next, the account manager filtered the lists and met personally with the most appropriate candidates to determine which independent experts offered the right expertise, pricing, and availability. After creating the curated list of the top two individuals for each role, the account manager presented it to the retailer.
Subsequently, the Head of Digital Strategy and a panel of key corporate stakeholders conducted live virtual interviews with the candidates using Graphite’s in-app messaging and meeting room features.
They selected an independent expert for each role, gaining a combined experience of more than 50 years at respected enterprises such as Humana, Moderna, Amazon, and Impactive.
With the experts chosen, the account manager introduced the Head of Digital Transformation to their dedicated Graphite Customer Success Manager, who facilitated onboarding and managing the four experts. This was completed within days of contacting Graphite.
The independent experts quickly added such significant value that the retailer extended the initial six-month contracts to 18 months. Among other projects, the experts used their competencies in order to:
Throughout the duration of the engagement, the dedicated Graphite account team regularly gathered status updates from the experts and the corporation to ensure that all was proceeding appropriately, milestones were met, and goals were accomplished.