Pharmaceutical Distribution Company Hires Business Process Mapping Consultant for 8-week Project

The Client

A pharmaceutical distribution company that manages a complex supply chain, harnessing innovative technologies to ensure safe, secure and efficient delivery, every time.

The Situation

A large pharmaceutical distribution company sought a seasoned consultant to improve customer experience through current and future state end-to-end process mapping, root cause analysis, and solution identification for an initial eight-week project.

The client’s dedicated Graphite account executive leveraged Graphite’s proprietary technology to filter through over 150 highly vetted independent operations consultants on Graphite to present a shortlist of four candidates who met the client’s specific requirements.

The Results

The pharmaceutical company hired an independent consultant on Graphite with over 15 years of experience in supply chain and digital transformation to integrate a digital supply chain for sourcing, procurement, and demand and supply planning.This project involved facilitating business process mapping sessions with stakeholders, documenting process flows in Miro and Visio tools, identifying process pain points and root causes and key process dependencies, hand-offs between stakeholders and technology dependencies and working with clients to prioritize solutions and develop an implementation plan and roadmap.

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Pharmaceutical Distribution Company Hires Business Process Mapping Consultant for 8-week Project

A large pharmaceutical distribution company sought a seasoned consultant to improve customer experience through current and future state end-to-end process mapping, root cause analysis, and solution identification for an initial eight-week project.

Skills Onboarded
About the Client
Project Duration
weeks
Independent Experts Hired
Project Booking Value

$40.3k

Key roles identified and onboarded

Eager to onboard a team that could achieve results within six months, the client and their dedicated Graphite account manager partnered to determinze the specifications for each of the four roles. They were:

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Gabriela Ziffermann

Digital Messaging Program Manager
CHALLENGES
  • Provide expertise in creating digital two-way communications compliant with federal government regulations (via text, email, and online portal)
  • Working with internal developers and product managers to implement the messaging rollout.
WORK EXPERIENCE
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